Service Guarantee and Refund Policy

We take great pride in the services that we provide, we guarantee our work. If for any reason you are unsatisfied with your service, please call us within 72 hours of your last appointment and we will be happy to schedule a new appointment at no charge. We do not issue refunds for services provided to the client.

We understand that due to your busy schedule you may have to cancel or change an appointment with us. In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or rescheduling at least 24 hours prior to the appointment. Upon cancelling less than 24 hours prior to the appointment, you will be charged a 50% of scheduled services.

Our policy regarding late-night appointments (after 7:00pm) entails an additional fee. Appointments scheduled after regular business hours necessitate a deposit. Please note that availability for such appointments is not guaranteed and is allocated on a first-come, first-served basis.

A single process service does not include additional color to pull through the color to the ends of the hair. Please speak with your colorist and a color pull through will be applied for an additional fee.

In the event you are running late for your appointment, please call us and we will do our best to accommodate your tardiness. Depending on the circumstance, you may be asked to forgo parts of your service or to reschedule your service all together. This is to ensure our stylists will remain on time for the rest of their guests on their schedules.

What is a silent service in a salon? The option of a silent appointment gives you permission, essentially, to say, "I'm going to do my self-care, I'm going to go to my appointment, and I don't have to worry about the rest of it. I can just sit there, read a book, do a crossword puzzle, close my eyes, just relax, and that's it." Please let us know at time of booking that you would like a silent appointment.

Dylan Keith Accepts: Venmo, Visa, MasterCard or Cash. We do not give cash back on credit card sales.

We do not accept returns on opened products. At Dylan Keith we work with our clients during their service to guarantee that the client leaves with the right tools.

Gift Cards and Gift Receipts are non-refundable.

Dylan Keith caters to our client’s needs, therefore appointments requested before or after business hours will be granted upon request and approval.

All prices are subject to change without notice. Some services are available only by reservation or ability. All prices are subject to change as all stylists are independent.

Dylan Keith is not responsible for any lost or damaged goods. It is a good idea to remove all earrings and use smocks that are provided to ensure that nothing gets damaged.

Dylan Keith is a team. Please feel comfortable trying different stylists within the salon. We believe this is important to not only find the right fit, but also try something new.

Dylan Keith Salon & Spa reserves the right to refuse service.

Dylan Keith offers clients the highest level of service, always providing continuing education for professional hair designs. We want our salon and education center to be inspiring to the client and staff. At Dylan Keith we believe in the importance of a team. We are passionate about what we do and will always strive to deliver exceptional service.